Contact us

Address: Level 1, 204 Lygon Street
Carlton Victoria 3053
(Between Queensberry Street and Grattan Street)

Phone: 1300 309 337
TTY: 1300 305 612
Fax: 1300 787 510

Government DX address: 210293

You can also contact OPA or provide feedback via our online contact form

Online contact form

Media enquiries

Advice Service

OPA’s team of highly trained staff can provide information and advice on matters relating to guardianship and administration, powers of attorney, medical consent and the rights of people with disability. Privacy and confidentiality are respected. If the Advice Service is unable to help, they will refer to a service that can.

The OPA Advice Service operates from Monday to Friday from 9am to 4:45pm.
Phone: 1300 309 337
TTY: 1300 305 612
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

After-hours advice service

OPA provides an after-hours service for advice on urgent matters that cannot wait until the next business day.

Urgent matters include:

  • emergency situations relating to people who have an OPA guardian
  • advice for medical professionals about urgent medical consent issues
  • urgent guardianship or administration applications
  • seeking urgent advice on abuse, violence or neglect of a person with disability
  • advice for private guardians appointed by VCAT confronted with an urgent issue

Phone: 1300 309 337

Your call will be automatically transferred to the after-hours service. If the matter is not urgent, you will be asked to contact OPA during business hours.

Media and communications enquiries

The Office of the Public Advocate (OPA) is committed to increasing public awareness of the rights of people with disability through the media. This includes providing media releases and making comments and statements about OPA’s research, policy and position when approached by journalists.

For all media and communications enquiries, contact OPA Communications Unit on 1300 309 337 or 0409 197 717.

Complaints and protected disclosures

If you have a complaint about a service provided by OPA, you can talk with relevant OPA staff or volunteers, or request to speak with a more senior manager.

You can also lodge a complaint by completing OPA’s online feedback and complaints form.

OPA's online complaints form

Alternatively, you can contact the Manager Quality and Compliance by
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Post: Manager, Quality and Compliance, OPA, Level 1, 204 Lygon Street, Carlton Victoria 3053
Phone: 1300 309 337
TTY: 1300 305 612
Fax: 1300 787 510

Review of an OPA guardian's decision

If you are concerned about a decision made by an OPA guardian, you can request a statement of reasons or request a review of a decision.

Read more about review of an OPA guardian's decision >

Protected disclosures

OPA recognises the value of transparency and accountability in its administrative and management practices, and supports the making of disclosures about improper conduct by a public officer or public body. Complaints made under the Protected Disclosure Act 2012 will be referred to the Independent Broad-based Anti-corruption Commission (IBAC).

Protection for people making disclosure of improper conduct >