If you have a complaint about a service provided by OPA, you can talk with relevant OPA staff or volunteers, or request to speak with a more senior manager.
You can also lodge a complaint by completing this online complaints form. (This form is also available as a downloadable PDF OPA complaint form (PDF).
Before completing this form please read OPA's complaint handling procedure, and if your complaint is about a guardian's decision, please read OPA's review of a decision of a guardian policy.
Read OPA's complaint handling procedure >
Read OPA's review of a decision of a guardian policy >
Read OPA's guideline on requesting a statement of reasons and review of guardians decision under GAA 2019 >>