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OPA complaints form

If you have a complaint about a service provided by OPA, you can talk with relevant OPA staff or volunteers, or request to speak with a more senior manager.

You can also lodge a complaint by completing this online complaints form. (This form is also available as a downloadable PDF  OPA complaint form (PDF).

Before completing this form please read OPA's complaint handling procedure, and if your complaint is about a guardian's decision, please read OPA's review of a decision of a guardian policy.

Read OPA's complaint handling procedure >

Read OPA's review of a decision of a guardian policy >

Read OPA's guideline on requesting a statement of reasons and review of guardians decision under GAA 2019 >>

 

  1. Please complete this form if you would like to provide feedback to the Office of the Public Advocate (OPA) or make a complaint about the actions of an OPA staff member or volunteer.

  2. Your details

  3. Full name*
    Please provide your full name.
  4. Email address*
    Please provide your email address.
  5. Street name and number*
    Please provide your street name and number.
  6. Suburb or town*
    Please provide your suburb or town.
  7. State or territory*
    Please select your state or territory.
  8. Postcode*
    Please provide your postcode.
  9. Please provide your contact phone number*
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  10. ...

  1. Complaint and feedback support

  2. Are you making a complaint on behalf of another person?*
    Please select yes or no.
  3. If yes, please provide the full name of the person you are making the complaint on behalf of.
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  4. What is your relationship to this person?
    Invalid Input
  5. Do you, or the person you are acting on behalf of, require an interpreter?*
    Please select yes or no.
  6. If yes, what language do you require an interpreter for?
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  7. Do you, or the person you are making the complaint on behalf of, identify as Aboriginal or Torres Strait Islander?
    Invalid Input
  8. Do you need OPA to provide you with any assistance to help you make a complaint?
    Invalid Input
  9. If yes, what assistance do you require?
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  10. Do you or the person you are making the complaint on behalf of have a solicitor or advocate representing you?*
    Please select yes or no.
  11. If yes, please provide the full name and contact details of the solicitor or advocate.
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  1. Your feedback or complaint

  2. Does your complaint relate to the actions of an OPA staff member or volunteer?*
    Please select yes or no.
  3. Please enter the name of the OPA staff member or volunteer to whom the complaint refers.
    Invalid Input
  4. What job does the staff member or volunteer do at OPA?
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  5. It is helpful to know what action you may have taken to resolve this issue yourself. If you have tried to resolve this matter yourself, please enter the name of the OPA staff member or volunteer you have made contact with.
    Invalid Input
  6. Please provide details of that contact?
    Invalid Input
  7. What does your complaint relate to?
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  8. Have you contacted anyone else at OPA about this feedback or complaint?*
    Please select yes or no.
  9. Providing as much detail as possible, what is your complaint about?*
    Please provide the details of your feedback or complaint

  10. If you have documents or photos you wish to be considered as part of your complaint, these may be emailed to:
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  11. Do you intend to provide further documentation for consideration?*
    Please select yes or no.
  12. What are you seeking from OPA to help resolve your complaint?*
    Please provide details of what you are seeking from OPA to help resolve your complaint