Publications, forms and submissions
Client incident management guide
The new Client Incident Management System (CIMS) commences for all in-scope funded organisations, including Victorian registered NDIS providers, on 15 January 2018. The use of CIMS will, however, not commence in the department until later in 2018.
The Client incident management guide (guide) describes each of the actions and responsibilities of service providers and the department during the management of client incidents. The intended audience of this guide is:
- service provider staff and management of community service organisations and the department
- monitoring and oversight staff and management of the department.
The guide is intended to empower service providers to effectively respond to client incidents, to be accountable for their actions, to manage the quality of their own services and to make the best use of departmental support resources, particularly in relation to the most serious incidents. This will help to improve the safety and wellbeing of all clients.
Service providers include department-funded organisations and department-delivered services.