Publications, forms and submissions
The Illusion of ‘choice and control’
The difficulties for people with complex and challenging support needs to obtain adequate supports under the NDIS
27 September 2018
The purpose of this report is to tell the stories of some of OPA’s clients who have complex and challenging support needs, and who are not seeing the benefits that the National Disability Insurance Scheme (NDIS) is intended to deliver.
The human impact and harm experienced by clients when they receive inadequate supports under the NDIS is significant and the costs to them for this failure, and to all of us, have been enormous.
As the client stories in the report demonstrate, people in this cohort experience many challenges in obtaining adequate supports under the NDIS, including:
- becoming NDIS participants at the earliest possible opportunity
- ensuring plans are adequate for their support needs from the outset
- engaging and retaining suitable service providers
- accessing and retaining suitable accommodation.
These challenges can have detrimental, sometimes devastating, consequences for the person.
This report makes fifteen recommendations to improve system, service and operational issues to ensure the scheme delivers the intended transformational benefits for all people with disability.