We are receiving a high number of enquiries and are trying to support all during this difficult time. We will treat you with respect and courtesy and expect you to do the same. Abusive or disrespectful calls will be terminated.


You can access the Office of the Public Advocate’s website home page, browse the site and download documents without disclosing personal information.

If you are seeking a service from the Office of the Public Advocate, you may be asked to provide personal information, such as your name, email address, telephone number and other contact or identification details. If you choose not to provide this information, the Office of the Public Advocate may not be able to provide the requested service to you.

The types of personal information that the Office of the Public Advocate may collect through its website include:

  • personal information you have provided, such as your contact details
  • the content of any online application, enquiry, submission, subscription, survey or complaint that you submit
  • the content of any other solicited or unsolicited electronic communication that you send
  • any registration information that you provide
  • any other information that you provide to, or make available on, the website
  • metadata relating to any electronic communications that you send (examples of metadata include your electronic address, time and date sent, time and date received, unique message identification, message type, message length, etc.)

The Office of the Public Advocate relies upon you to ensure that any personal information that you provide to, or make available on, its website is accurate, current, complete and relevant.