We are receiving a high number of enquiries and are trying to support all during this difficult time. We will treat you with respect and courtesy and expect you to do the same. Abusive or disrespectful calls will be terminated.

Making a complaint


If you have a complaint about a service provided by OPA, you can talk with relevant OPA staff or volunteers, or request to speak with a more senior manager.

You can also lodge a complaint by completing the online complaints form. This form is also available as a downloadable PDF (below).

Before completing this form please read OPA's complaint handling procedure Information for persons wishing to make a complaint, and if your complaint is about a guardian's decision, please read OPA's review of a decision of a guardian policy.

Downloadable Resources